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Complaint Handling for Laboratory Testing Services

Complaint Handling for Laboratory Testing Services

  • Any client may file a complaint regarding the lab testing services provided by QIMA

  • Complaints can be sent to your sales representative and program manager or directly to

    LabTestingQA@qima.com

  • All customer complaints are to be acknowledged within 24 hours with an email confirmation receipt

  • Investigation duration depends on the complaint nature, and may take a minimum of 3 working days

  • The results of the investigation, resolution and corrective actions are communicated via telephone or email, and an official complaint report can be issued upon request